​It is important that all our members understand the way in which we function as well as the services that we provide. If you have a query about one of our service offerings, please go to our frequently asked questions page to see if you can find the answer there. Failing that, please make use of the query form below to pose your question to us.
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Please note that should you have a query related to the Provident Fund:

If you are an employer, please call the Provident Fund Call Centre number on 087 702 2320 or send an email to info@rflipf-sanlam.co.za
If you are an employee, please call the Provident Fund Call Centre number on 086 173 5473 or send an email to members@rflipf-sanlam.co.za

Make sure you fill in all the relevant fields. If you are an employer, please fill in your company’s levy number whereas if you are an employee, fill in your ID number. As part of our value-add service offering to our members, we assure you that you can expect an answer to your query within 3 working days.

Please note that when lodging a query, your contact details automatically become a part of the Council’s communication database so that we can send you Council-related news. Should you wish not to receive this news, you will be given an option to opt out. ​